1. Lease

    • A 50% down payment (non-refundable) is required before the installation and ordering of holiday lights. All lights are custom-fitted to each property and will be stored by the contractor throughout the year. After installation, the remaining 50% will be collected. The customer and contractor will discuss the removal of lights after installation.

      All lights must be taken down by the second week of February (this includes roofline lighting, mini lights on buildings and landscaping, wreaths and decor). The design agreed upon will be the design installed by Pine Works.

      We do not sell our lights to customers; they are a leased product. Pine Works will complete all light repairs by December 23rd after the 23rd, the customer may be charged a service fee for any repairs made. Pine Works is not liable for any wreaths installed over an entry area where people walk.

  2. Cancellation Policy

    • Cancellation by the Customer:

    • If cancellation is made 24 hours or more before the scheduled appointment or event, a full refund will be issued.

    • If cancellation is made less than 24 hours before the scheduled appointment or event, a 10% job fee will be charged.

    • Cancellation by the Service Provider:

    • If the service provider cancels the appointment or event for any reason, a full refund will be issued.

    • If the service provider rescheduled the appointment or event, the customer may choose between a full refund or rescheduling.

    • No-show Policy:

    • If the customer fails to show up for the scheduled appointment or event without prior notice, no refund will be issued.