Lease
A 50% down payment (non-refundable) is required before the installation and ordering of holiday lights. All holiday lighting is custom-fitted to each property and remains the property of EJ Management LLC, doing business as Pine Works ("Pine Works"). The lighting will be stored by Pine Works throughout the year for future seasonal use. After installation, the remaining 50% will be collected. The customer and contractor will discuss the removal of lights after installation.
Any in season maintenance will be completed in 48 hours from the request (not guaranteed per weather or any other existential circumstances).
All lights must be taken down by the second week of February (this includes roofline lighting, mini lights on buildings and landscaping, wreaths and decor). The design agreed upon will be the design installed by Pine Works.
We do not sell our lights to customers; they are a leased product. Any in season maintenance will be completed in 48 hours from the request (not guaranteed per weather or any other existential circumstances). Pine Works will complete all light repairs by December 23rd after the 23rd, the customer may be charged a service fee for any repairs made. Pine Works is not liable for any wreaths installed over an entry area where people walk.Pine Works will begin removing holiday lighting after January 2.
Removal is completed on a route-based schedule and is typically finished by January 31, weather permitting. Customers wishing to keep their display up longer may request a delayed removal, subject to availability.
2. Cancellation Policy
Cancellation by the Customer:
If cancellation is made 24 hours or more before the scheduled appointment or event, anything more than the 50% deposit will be refunded
If cancellation is made less than 24 hours before the scheduled appointment or event, a 10% job fee will be charged on top of the deposit that will be withheld
Cancellation by the Service Provider:
If the service provider (EJ Management LLC, doing business as Pine Works) cancels the appointment or event for any reason, a full refund will be issued.
No-show Policy:
If the customer fails to show up for the scheduled appointment or event without prior notice, no refund will be issued.